All items have a turnaround of up to 5 working days. While most orders are dispatched within 2-5 working days please expect up to 10 days.
Working days are Monday – Friday excluding Bank Holidays.

ORDERS ARE ONLY UPDATED ONCE THEY HAVE BEEN SHIPPED.

Postal Delays

Once we pass your order to Royal Mail your package is with a third party provider. We fully understand that delays are frustrating, however once your order is with Royal Mail, any issues need to be investigated by Royal Mail. We are unable to contact them on your behalf to see if they have any other information. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

My parcel shows as delivered but hasn’t been?

Please check all safe places & neighbours, Check tracking for GPS location to see if this matches. If not you must contact us within 48 hours for us to contact Royal Mail. After this time we may not be able to investigate. You will be requited to sign a legal document ‘Denial of receipt’

Investigations can take up to 28 days, please note we cannot speed the process up as we are normally waiting for a response from Royal Mail

My parcel stated it was being delivered today and it has not been?

Royal mails text message and email service can sometimes have the wrong information. They are automated messages and your parcel may not have been sent on the round. Should your order not arrive the day after you must contact us within 48 hours for us to contact Royal Mail. After this time we may not be able to investigate.

Investigations can take up to 28 days, please note we cannot speed the process up as we are normally waiting for a response from Royal Mail

LOST PARCELS

In very rare circumstances, Royal Mail may lose a parcel. This can be very frustrating for everyone and we ask for your understand of this. It is very rare this happens and if in the unlikely event this happens to you, we will endeavour to work with you to help locate it. Royal Mails policy states you must wait 21 working days after the item has been posted for a parcel to be considered ‘lost’. After this time your item/s will be remade, subject to stock and usual turnaround times.

In no circumstance will refunds be given for lost parcels.

Our Promise

We will ALWAYS do our best to ensure turnaround is as low as possible, however at busier times of the month including around payday or sale days we may need to increase turnaround. This may not be updated on our shipping page.

Bank Holiday & Weekend Closure

Our workshop and offices are closed on weekends and bank holidays. No orders will be dispatched during these times.

Working days

Working days are Monday – Friday this does not include weekends or bank holidays. As an example if you ordered on a Friday the 2nd working day would be the following Tuesday.